Vacancy

Solis Indian Ocean Ltd is currently looking for a dynamic and a self-motivated Reservations Consultant to join the team

CANDIDATE PROFILE

• HSC / Diploma in Tourism Management
• Relevant 1-2 yrs’ of working experience would be a definite advantage
• Must be reactive and be able to respond to customer’s queries promptly
• Must be able to work in a team and be multi-tasked
• Must be flexible and able to work odd hours whenever required especially in high & peak season
• Must be well-organized and have good time management skills
• Must have excellent communication skills: Oral & written in English and French
• Must be computer literate
• Must be dynamic, creative and ready to go the extra- mile
• Must have a positive attitude

KEY RESPONSIBILITIES

• Handle requests / bookings/ quotes received from Tour Operators, direct customers and/or from any other source/markets.
• Dispatching of emails among the team ensuring that the workload is distributed equitably
• Ensure that responses are on time, acknowledged with proper follow-up
• Keep Reservation Managers/Executives/Supervisor in the loop, early morning, re number of requests/bookings/quotes received and being dealt with
• Respond to queries received from Tour Operators by email, skype and/or Phone as per defined procedures.
• Liaise with internal & external suppliers on a daily basis, for services such as; Accommodation, Transportations, excursions, weddings, golf and any other service which is requested by the customer
• Input & update confirmed bookings on the Reservation’s Booking System, for maintenance of customer’s database, reservations and billing purposes
• Issue pro-forma invoices for all bookings which are confirmed – For Tour Operators who have a ‘Pre-payment’ agreement, to follow-up and close monitoring of payments as per procedures, in relationship with our Business Support Team
• Issue booking vouchers for our Tour Operators, as soon as payment is received.
  Issue supplier’s vouchers for our suppliers as soon as the bookings are confirmed and finalized
• Do profiling of the customer and upsell services, whenever required
• Manage room inventory / stop sales of hotels
• Work closely with the Sales & Marketing Team, in promoting a personalized approach to Tour Operators account management
• Daily verification of arrival lists and provide necessary support to the Operations Team (Airport, Customer Care, Planning) when required
• Deal with supplier’s contracts and special offers for Tour operators
• Any other business related to reservation activities.

MODE OF APPLICATION

Interested candidates should submit their CV and  application via E-mail to the Human Resources Department

E-mail: HRDepartment@solis360.com

Management reserves the right to call only the

best qualified candidates for interview and not to make any appointment following this

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Thank you!