FAQ
FAQ - Your questions are important to us, and we've got the answers you need to make the most out of your time
An inbound tour operator specializes in organizing and managing tours for travelers coming to our destination. We provide a wide range of services, including accommodation, transportation, guided tours, and more.
Booking is easy! You can visit our website and use our user-friendly online booking system. Alternatively, you can contact our sales team directly via phone or email for personalized assistance.
Absolutely! We understand that every traveler has unique preferences. Contact our travel experts, and they will work with you to create a tailor-made itinerary that matches your interests and requirements.
We offer a variety of accommodation options, ranging from budget-friendly to luxury hotels and boutique properties. You can choose the type of accommodation that best suits your preferences and budget.
Yes, transportation is an integral part of our services. We arrange comfortable and reliable transportation, including transfers between the airport, hotels, and tour destinations. Our vehicles are well-maintained and driven by experienced professionals.
Meal inclusions may vary depending on the specific tour package. Details about meal inclusions will be provided during the booking process or can be obtained by contacting our customer support team.
Our guides are fluent in multiple languages, ensuring that language is not a barrier during your tour. We strive to provide guides who can communicate effectively in the language of your preference.
Changes to bookings may be possible, subject to availability and our terms and conditions. It’s advisable to contact our customer support team as soon as possible to discuss any modifications to your reservation.
Your safety is our top priority. We adhere to strict safety standards, and our tours are designed with your well-being in mind. Our guides are trained to handle emergencies, and we have established protocols to ensure a secure travel experience.
We welcome feedback from our travelers. You can share your thoughts and experiences by contacting our customer support team or leaving a review on our website. Your feedback helps us continuously improve our services.
If you have any more questions or need further information, feel free to reach out to our dedicated customer support team. We’re here to make your experience with Solis 360 unforgettable!
Solis 360 enjoys over 40 years’ experience in destination management and has successfully emerged as an innovative and experienced entity. Our 360 approach is specifically geared towards today’s marketplace, uniting in-depth knowledge, solid relationships and resources with a creative business mindset.
Our motto, “Crafting your journeys”, isn’t just a catchphrase. It’s a commitment that is deeply rooted in our DNA. It’s what motivates our 150 employees every day. It’s what drives us to create unique, competitive and flexible solutions, and enable our travellers to experience unforgettable journeys.
Creativity, innovation, passion, end-user satisfaction & sustainability: our business draws on these five strong commitments designed to guarantee an optimal quality of service to our clients and partners.
CREATIVITY
CREATIVITY
INNOVATION
INNOVATION
PASSION
PASSION
CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE
RESPONSIBLE BUSINESS
RESPONSIBLE BUSINESS
SUSTAINABILITY
At Solis 360, we are dedicated to having a positive social and environmental impact. We are committed to driving improvements across four key areas where we see the need for transformation over the next few years:
- Integrate sustainability considerations into our daily workflow
- Using more sustainable materials by eliminating single-use plastic
- Engaging partners and suppliers
- Encouraging fair trade
We not only inform our suppliers and partners, but also inspire them to take meaningful action.
Let's create moments that last a lifetime!
CONTACT US
- PHONE +230 650 6000
- Customer Relations
- EMAIL US
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